Our follower Sam, is a typical married man aiming to improve his future leads. He is thirtysomething and wed with 2 young children. He copes with his family in rented accommodation with the neighborhood council assigned real estate association. He functions full-time 9-5 with the local council as a human resources officer and also is also a part-time mature pupil researching Service Monitoring 2 nights weekly.

Sam mosts likely to virtually every house game and also around 5 away video games per period, yet he is not a season ticket owner. He cant manage the one-off price and does not know regarding the budget plan repayment terms. He typically satisfies a pal at a local club prior to home video games, as he believes it is too pricey to consume in the stadium.

Sam has a ‘Citizens and also Supporters’ smart card issued by the regional football club as part of a joint venture with the local council. The card is a Football Club Membership Card with a closed purse, a settlement facility that is just legitimate in the arena as well as the club’s retail outlets (a closed bag had as well as operated by or in support of the club can generate numerous thousands of extra pounds in extra revenue and also performance gains).

The ‘Homeowners and Fans’ smart card likewise allows payment by Europay/ MasterCard/ Visa (EMV) and is Neighborhood Authority Smart card Specifications e-Organisation (LASSeO) & Integrated Transportation Requirements Organisation (ITSO) certified. This suggests that it can be utilized to gain access to council provided services and also on neighborhood transport. The card has actually additionally been created and inscribed in accordance with the arising Specifications for Smart Card Modern Technology in Stadia.

MONDAY

Sam browse through to the club’s web site as well as checks the fixtures for the coming month. He determines to buy two tickets for tomorrow nights mug video game, when he will certainly take a buddy from job that has never ever been in the past. Sam simply enters his ‘Citizens and Advocates’ smart card number right into the acquisition display. He picks to spend for the ticket with the EMV repayment. As soon as the acquisition is complete Sam examine his Commitment factors balance and also it has enhanced by 200 (100 per ticket) He picks the ‘print in the house’ choice, prints both barcoded tickets and afterwards sets off for work.

The bus gets here. Sam gets on as well as presents his ‘Locals and Advocates’ card, which stores his ITSO compliant monthly bus ticket to the viewers.

At work Sam uses his ‘Citizens and also Fans’ smart card at the office building access control reader. This permits him to open the primary entry door. Since the card also acts as Sam’s staff pass it also has his image and offers him access to his workplace and also various other pertinent locations in the building. At lunch break Sam is active so he determines to eat at the staff restaurant. The majority of personnel have council issued cards for Accessibility ID as well as to pay for food however Sam’s can utilize his ‘Homeowners and Fans’ card in all council staff restaurants. Nevertheless, the e-purse utilized in council restaurants does not permit Sam to accru points, unlike the various other e-purse also on the card.

At 17:00 Sam leaves the office and takes a trip home on the bus once more utilizing his ‘Locals and also Supporters’ card, which shops his ITSO compliant regular monthly bus ticket.

Monday is one of both evenings a week that Sam participates in a part-time course held at the football club conference centre.

Sam drives to the arena and also presents his ‘Citizens and also Supporters’ smart card to the car park obstacle. This opens as the CRM system tells it that Sam is Studying this evening so is qualified to free car parking. Once the evenings research study mores than Sam leaves the parking lot making use of the ‘Locals and Supporters’ card to open the exit barrier.

When Sam obtains home he examines his Loyalty Points equilibrium once more and sees that he got 50 factor for participating in university, as is part of a local ‘Self Development’ programme run by the council and also sustained by local organizations.

Number of uses the ‘Citizens and Advocates’ card. (10 ).

Week in the Life of a Football Fan with a Homeowner’s Smart Card

Component 2 of 8

TUESDAY

Sam follows his typical regimen using the ‘Locals and also Advocates’ smart card on the bus as well as to access his office building. At lunch time he goes in to the local library as well as borrows a book relating to his Company Administration training course. He uses the self-service workdesk and presents the ‘Citizens as well as Advocates’ smart card to sign up the finance of guides, as the card also functions as a collection card.

Sam decides to go straight to the football club from the office and also satisfies his buddy outside the stadium. Sam understands that he has neglected his ticket, yet is not concerned as he merely goes to the club store where they read his card and also validate he was provided with a legitimate ticket. They then validate the accessibility control system to approve the card. (In truth Sam did not require to do this as when he made use of the card to ID himself on the internet the previous day when purchasing the tickets, the card and also the barcoded ticket were instantly included in the accessibility control system as valid for access for this game. The system nevertheless would only approve the very first type i.e. card or ticket for entry, as soon as one form had actually been made use of the second would be instantly rendered void this is for protection as well as profits protection objectives.).

Sam’s pal shows up as well as they both go into the arena Sam with the ‘Residents and also Fans’ smart card as well as his friend with his own barcoded ticket. In the arena Sam and also buddy both obtain a beverage and also something to eat. As Sam has the ‘Locals and Advocates’ smart card he goes straight to the cashless repayment line which is shorter than the cash line up. To enhance take-up of the new ‘Locals and Supporters’ card there is a discount on all products when paying with the pre pay e-purse. Sam pays utilizing the closed e-purse and he is served quicker than his pal who is paying with cash money. Sam likewise conserves cash. Sam then gets a text from the football club Events Team thanking him for getting in the stadium early and also uses him a BOGOFF (Buy One Get One Totally free) deal on the brand-new line in pasties from a local bakers if he uses his shut e-purse for settlement.

Sam and pal see the very first half throughout which Sam covers up his e-purse on his ‘Citizens and also Advocates” smart card by text message After that at half time he makes use of the BOGOFF deal.

After the suit good friend Sam uses his ‘Residents and Supporters’ smart card for the bus journey home. In the house Sam checks his loyalty account and sees a total of 125 brand-new factors from his acquisitions and due to the fact that he went into the arena early.

Variety of uses of the ‘Locals and Fans’ card. (10 ).

Week in the Life of a Football Fan with a Homeowner’s Smart Card.

Part 3 of 8.

Wednesday.

Sam follows his typical routine right into job utilizing the ‘Locals and also Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.

When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.

After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.

At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.

Number of uses of the ‘Residents and Supporters’ card.( 14 ).

Week in the Life of a Football Supporter with a Resident’s Smart Card.

Part 4 of 8.

Thursday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.

Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.

As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.

Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.

When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.

Number of uses of the ‘Residents and Supporters’ smart card (12 ).

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8.

Friday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.

As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called smart watch  Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.

After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.